Zoom et Genesys annoncent un accord stratégique positionné de manière unique autour de Zoom Phone pour améliorer la collaboration et l’expérience client

Genesys devrait activer activement les canaux indirects et directs avec la solution combinée de Zoom Phone et de Genesys Cloud CX

SAN JOSÉ, Californie, et SAN FRANCISCO, 06 juin 2022 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ : ZM) et Genesys®, un leader mondial du cloud en matière d’orchestration de l’expérience client, ont élargi leur partenariat pour aider les entreprises à offrir une expérience client sans effort en s’appuyant sur leur intégration entre Zoom Phone et Genesys Cloud CX™. Ensemble, ces offres fournissent aux organisations un centre de contact cloud facile à configurer et riche en fonctionnalités, ainsi qu’une solution de communications unifiées qui permet aux équipes de mieux collaborer pour répondre aux besoins des clients.

Le partenariat élargi des sociétés comprend une relation de mise sur le marché où Genesys permettra à son canal mondial direct et indirect de fournir la solution combinée Zoom Phone plus Genesys Cloud CX.

InflowCX, un fournisseur de services de conseil et de services professionnels pour les centre de contact, l’expérience client et les communications unifiées, voit un potentiel accru pour les organisations de déployer Zoom et Genesys dans le cadre de leur transformation UCaaS et CCaaS.

La société a récemment aidé deux organisations, un prestataire de soins de santé pédiatriques et une compagnie d’assurance automobile, à mettre en œuvre les offres intégrées de Zoom et de Genesys. Les deux organisations ont pour objectif de faciliter le transfert d’informations entre les utilisateurs du centre de contact et d’autres secteurs de l’entreprise afin que les clients et les patients puissent être servis de manière plus transparente, qu’ils appellent, interagissent avec les canaux numériques ou qu’ils se rendent à un bureau.

Mike Dolloff, directeur des revenus d’InflowCX, a déclaré : « Aujourd’hui, les entreprises ne veulent pas faire face à des flux de travail encombrants et frustrants simplement pour déplacer les interactions client entre les piles technologiques. En travaillant ensemble, Zoom et Genesys résolvent un énorme obstacle pour bon nombre de nos clients, en reliant les communications dans l’ensemble des organisations et en améliorant l’expérience des employés et des clients. Dans tous les secteurs et quelle que soit leur taille, les entreprises nous disent constamment que la présence et la disponibilité des répertoires entre Zoom Phone et Genesys Cloud sont essentielles pour permettre aux employés d’obtenir une ressource adéquate en temps réel. »

« En approfondissant l’alignement de notre partenariat avec Genesys, nous accélérerons l’introduction de Zoom Phone dans la solide base de clients de Genesys Cloud CX, en apportant à ces entreprises une solution de téléphonie cloud moderne dans le cadre d’une plateforme unifiée et transparente afin d’améliorer la collaboration des employés et de créer des expériences client plus fortes et plus significatives », a affirmé Ryan Azus, directeur des revenus chez Zoom. « La solution téléphonique innovante de Zoom s’aligne parfaitement sur les capacités d’orchestration de l’expérience de Genesys et l’objectif de transformer la manière dont les entreprises communiquent avec leurs clients et leurs employés. Nous sommes ravis d’associer cette intégration renforcée à notre écosystème de partenaires ouverts afin de fournir aux entreprises la flexibilité et la capacité d’optimiser leurs solutions de communication et de centres de contact cloud. »

« La demande croissante du marché pour des solutions combinées de communications unifiées et de centres de contact est une reconnaissance des entreprises qui finissent par servir les clients, qu’ils soient en contact avec les clients ou non », a commenté ML Maco, directeur des revenus chez Genesys. « C’est pourquoi, avec Zoom, nous réduisons les obstacles pour les entreprises et permettons à notre écosystème d’aider nos clients communs à mieux connecter l’entreprise et à dépasser les attentes des consommateurs dans un monde numérique en constante évolution. »

Pour en savoir plus, rejoignez Genesys Xperience 2022 cette semaine pour entendre le directeur des produits de Zoom Oded Gal et Peter Graf, responsable de la stratégie de Genesys, discuter de la manière dont les entreprises travaillent ensemble pour aider les entreprises à gagner la confiance des clients et des employés lors d’une session animée par l’influenceur CX Blair Pleasant, président et analyste principal de COMMfusion. La session conjointe avec Zoom et Genesys a lieu le deuxième jour de Xperience de 5h30 à 6h HE, de 13h30 à 14h HE le 9 juin, et à la demande après l’événement. Inscrivez-vous dès maintenant.

À propos de Zoom
Zoom est pour vous. Nous vous aidons à exprimer vos idées, à communiquer avec les autres et à bâtir un avenir limité uniquement par votre imagination. Notre plateforme de communications sans friction est la seule qui a commencé par la vidéo comme fondement, et nous avons établi la norme en matière d’innovation depuis lors. C’est pourquoi nous constituons un choix intuitif, évolutif et sécurisé aussi bien pour les grandes entreprises que les petites entreprises ou les particuliers. Fondée en 2011, Zoom est cotée en bourse (NASDAQ : ZM) et a son siège social à San José, en Californie. Rendez-vous sur zoom.com et suivez-nous @zoom.

À propos de Genesys
Chaque année, Genesys orchestre plus de 70 milliards d’expériences client remarquables pour les organisations de plus de 100 pays. Grâce à la puissance de nos technologies cloud, numériques et d’intelligence artificielle, les organisations peuvent concrétiser l’expérience en tant que ServiceSM notre vision pour des expériences client empathiques à grande échelle. Avec Genesys, les organisations ont le pouvoir de fournir des expériences proactives, prédictives et hyper-personnalisées pour approfondir leur connexion client à travers chaque moment de marketing, de vente et de service sur n’importe quel canal, tout en améliorant également la productivité et l’engagement des employés. En transformant la technologie de back-office en un moteur de vitesse des revenus moderne, Genesys permet une véritable ingéniosité à grande échelle afin de favoriser la confiance et la fidélité des clients. Rendez-vous sur www.genesys.com.

©2021 Genesys. Tous droits réservés. Genesys, le logo Genesys, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX et Experience as a Service sont des marques commerciales, des marques de service et/ou des marques déposées de Genesys. Tous les autres noms et logos de sociétés peuvent être des marques déposées ou des marques de commerce de leurs sociétés respectives.

Relations avec la presse pour Zoom
Bridget Moriarty
Partenaire spécialiste des relations publiques
press@zoom.us

Genesys
Rachel Faulkner Perez
Directrice principale des communications externes
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

Zoom e Genesys anunciam acordo estratégico posicionado exclusivamente em torno do Zoom Phone para aprimorar a colaboração e experiência do cliente

Genesys irá ativar ativamente o canal indireto e direto com a solução combinada Zoom Phone e Genesys Cloud CX

SAN JOSE, Calif. e SAN FRANCISCO, June 06, 2022 (GLOBE NEWSWIRE) — A Zoom Video Communications, Inc. (NASDAQ: ZM) e a Genesys®, líder global na nuvem de orquestração de experiência do cliente, expandiram sua parceria para ajudar as empresas a oferecer experiência ao cliente sem esforço, com base na integração do Zoom Phone com o Genesys Cloud CX™. Juntas, as ofertas fornecem para empresas um centro de contato na nuvem fácil de configurar com vastos recursos e uma solução de comunicação unificada que permite que as equipes colaborem melhor para resolver as necessidades do cliente.

A parceria expandida das empresas inclui um relacionamento de entrada no mercado, onde a Genesys permitirá que seu canal global direto e indireto ofereça a solução combinada Zoom Phone plus Genesys Cloud CX.

A InflowCX, um prestador de serviços de consultoria e profissionais para soluções de centro de contato, experiência do cliente e comunicações unificadas, está vendo um aumento potencial das empresas implantarem o Zoom e a Genesys como parte da sua transformação UCaaS e CCaaS.

A empresa recentemente ajudou duas empresas, uma prestadora de serviços de saúde pediátrica e uma seguradora de automóveis, a implementar as ofertas integradas da Zoom e da Genesys. As duas empresas visavam facilitar o repasse das informações entre os usuários do centro de contato e outras áreas da empresa para que os clientes e pacientes pudessem ser atendidos de forma mais integrada – nas ligações, interações com canais digitais ou entrada no escritório.

O Diretor de Receita da InflowCX, Mike Dolloff, disse: “As empresas hoje em dia não querem lidar com fluxos de trabalho complicados e frustrantes para mover as interações dos clientes entre as pilhas de tecnologia. Com o seu trabalho conjunto o Zoom e a Genesys resolvem um enorme obstáculo para muitos de nossos clientes, fazendo a ponte entre as comunicações em toda a empresa e aprimorando a experiência dos funcionários e clientes. Empresas de todos os tamanhos de vários setores têm indicado que a presença e a disponibilidade de diretórios entre o Zoom Phone e a Genesys Cloud são essenciais para capacitar os funcionários a obter um cliente para o recurso certo em tempo real.”

“Ao aprofundar o alinhamento da nossa parceria com a Genesys, aceleraremos a introdução do Zoom Phone para a robusta base de clientes da Genesys Cloud CX, que oferece para essas empresas uma solução moderna de telefone na nuvem como parte de uma plataforma unificada e contínua para aprimorar a colaboração dos funcionários e criar experiências mais fortes e significativas para os clientes”, disse Ryan Azus, Diretor de Receita da Zoom. “A inovadora solução de telefone do Zoom se alinha perfeitamente com os recursos de orquestração de experiência da Genesys e com o objetivo de transformar a forma como as empresas se conectam com seus clientes e funcionários. Estamos entusiasmados em incorporar essa integração reforçada ao nosso ecossistema de parceiros abertos para fornecer às empresas a flexibilidade e a capacidade de otimizar suas soluções de centro de contato e comunicações na nuvem.”

“O aumento da demanda do mercado por comunicações unificadas combinadas e soluções de centro de contato é um reconhecimento por parte das empresas de que, em última análise, cada funcionário atende o cliente, falando ou não diretamente com ele”, disse ML Maco, Diretor de Receita da Genesys. “É por isso que, juntamente com o Zoom, estamos reduzindo as barreiras para as empresas e permitindo que nosso ecossistema ajude em conjunto os clientes a conectarem melhor a empresa e exceder as expectativas dos consumidores em um mundo digital em mudança.”

Para mais informação, junte-se à Genesys Xperience 2022 esta semana para ouvir o Diretor de Produtos da Zoom, Oded Gal, e o Diretor de Estratégia da Genesys, Peter Graf, discutirem como as empresas estão trabalhando em conjunto para ajudar as empresas a conquistarem a confiança dos clientes e funcionários numa sessão moderada pela influenciadora de CX, Blair Pleasant, Presidente e Analista Principal da COMMfusion. A sessão conjunta com o Zoom e a Genesys será realizada no segundo dia do Xperience das 5h30 às 6h ET; 13h30 às 14h ET no dia 9 de junho; e sob demanda após o evento. Inscreva-se agora.

Sobre o Zoom
O Zoom é para você. Ajudamos você a expressar ideias, se conectar a outras pessoas e se preparar para um futuro limitado apenas pela sua imaginação. Nossa plataforma de comunicações sem atrito é a única que teve início com o vídeo como base, e que nos permitiu o padrão da inovação. É por isso que somos uma escolha intuitiva, escalonável e segura para grandes e pequenas empresas e pessoas. Fundado em 2011, o Zoom é negociado publicamente (NASDAQ:ZM) e sediado em San Jose, Califórnia. Visite zoom.com e siga @zoom.

Sobre a Genesys
Todos os anos, a Genesys orquestra mais de 70 bilhões de experiências notáveis de clientes para empresas de mais de 100 países. Através do poder das nossas tecnologias de nuvem, digital e IA, as empresas podem realizar a Experience as a ServiceSM, nossa visão para experiências empáticas do cliente em escala. Com a Genesys, as empresas podem oferecer experiências proativas, preditivas e hiper personalizadas para aprofundar sua conexão com o cliente em todos os momentos de marketing, vendas e serviços em qualquer canal, além de aprimorar a produtividade e o engajamento dos funcionários. Ao transformar a tecnologia de back-office em um moderno mecanismo de velocidade de receita, a Genesys viabiliza uma verdadeira intimidade em escala para promover a confiança e a lealdade do cliente. Visite www.genesys.com.

©2021 Genesys. Todos os direitos reservados. Genesys, o logotipo Genesys, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX e Experience as a Service são marcas comerciais, marcas de serviço e/ou marcas comerciais registradas da Genesys. Todos os outros nomes e logotipos de empresas podem ser marcas comerciais registradas ou marcas comerciais de suas respectivas empresas.

Relações com a Imprensa da Zoom
Bridget Moriarty
Parceira Especialista em RP
press@zoom.us

Genesys
Rachel Faulkner Perez
Diretora Sênior, Comunicação Externa
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences

Genesys to actively enable indirect and direct channel with combined Zoom Phone and Genesys Cloud CX solution

SAN JOSE, Calif. and SAN FRANCISCO, June 06, 2022 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ: ZM) and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys ​​Cloud CX™. Together, the offerings provide organizations with an easy-to-configure and feature-rich cloud contact center and unified communications solution that enables teams to better collaborate to solve customer needs.

The companies’ expanded partnership includes a go-to-market relationship where Genesys will enable its global direct and indirect channel to deliver the combined Zoom Phone plus Genesys Cloud CX solution.

InflowCX, a consulting and professional services provider for contact center, customer experience, and unified communications solutions, is seeing increased potential for organizations to deploy Zoom and Genesys as part of their UCaaS and CCaaS transformation.
The company recently helped two organizations, a pediatric healthcare provider and auto insurance company, implement the integrated offerings from Zoom and Genesys. Both organizations aimed to make it easier for employees to pass information between the contact
center users and other areas of the business so customers and patients could be served more seamlessly – whether they were calling, interacting with digital channels, or walking into an office.

InflowCX Chief Revenue Officer Mike Dolloff said, “Today, businesses don’t want to deal with clunky and frustrating workflows just to move customer interactions between technology stacks. By working together, Zoom and Genesys are solving a huge hurdle for many of our clients, bridging communications across entire organizations and improving employee and customer experience. Across industries and regardless of company size, we’re consistently hearing from businesses that presence and directory availability between Zoom Phone and Genesys Cloud is critical to empowering employees to get a customer to the right resource in real time.”

“By deepening the alignment from our partnership with Genesys, we will accelerate the introduction of Zoom Phone into Genesys Cloud CX’s robust customer base, bringing those businesses a modern cloud phone solution as part of a seamless, unified platform to improve employee collaboration and create stronger, more meaningful customer experiences,” said Ryan Azus, Chief Revenue Officer, Zoom. “Zoom’s innovative phone solution aligns perfectly with the experience orchestration capabilities of Genesys and goal of transforming how companies connect with their customers and employees. We are excited to incorporate this strengthened integration into our open partner ecosystem to provide businesses with the flexibility and ability to optimize their cloud contact center and communications solutions.”

“Increasing market demand for combined unified communications and contact center solutions is an acknowledgement from businesses that ultimately every employee serves the customer, whether customer-facing or not,” said ML Maco, Chief Revenue Officer, Genesys. “That’s why together with Zoom, we’re reducing barriers for businesses and enabling our ecosystem to help joint customers better connect the enterprise and exceed consumer expectations in a changing digital world.”

To learn more, join Genesys Xperience 2022 this week to hear Zoom Chief Product Officer Oded Gal and Genesys Strategy Officer Peter Graf discuss how the companies are working together to help businesses earn the trust of customers and employees in a session moderated by CX influencer Blair Pleasant, President & Principal Analyst, COMMfusion. The joint session with Zoom and Genesys is held on day two of Xperience from 5:30-6 am ET; 1:30-2 pm ET on June 9; and on-demand following the event. Register now.

About Zoom
Zoom is for you. We help you express ideas, connect to others, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

About Genesys
Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Zoom Press Relations
Bridget Moriarty
Partner PR Specialist
press@zoom.us

Genesys
Rachel Faulkner Perez
Sr. Director, External Communications
Rachel.FaulknerPerez@genesys.com
+1 317.403.1781

Musk Threatens to Kill Twitter Deal Over Fake Account Data

Elon Musk accused Twitter of “actively resisting and thwarting his information rights,” as the Tesla founder attempts to get information about fake and spam accounts on the platform.

The accusation came in a letter Musk sent to Twitter Monday in which he warned he could walk away from the $44 billion deal to take over the company should Twitter not provide the information he seeks.

Musk further accused Twitter of a “clear material breach” of its obligation to provide the data.

“Musk believes Twitter is transparently refusing to comply with its obligations under the merger agreement, which is causing further suspicion that the company is withholding the requested data due to concern for what Musk’s own analysis of that data will uncover,” according to the letter.

“Twitter has, in fact, refused to provide the information that Mr. Musk has repeatedly requested since May 9, 2022, to facilitate his evaluation of spam and fake accounts on the company’s platform. Twitter’s latest offer to simply provide additional details regarding the company’s own testing methodologies, whether through written materials or verbal explanations, is tantamount to refusing Mr. Musk’s data requests,” the letter said.

The social media platform has not commented on Musk’s letter. Twitter stock tumbled over 5% in early trading Monday.

Source: Voice of America

Weakened UK Leader Boris Johnson Survives No-confidence Vote

British Prime Minister Boris Johnson survived a no-confidence vote on Monday, securing enough support from his Conservative Party to remain in office despite a substantial rebellion that leaves him a weakened leader with an uncertain future.

Known for his ability to shrug off scandals, the charismatic leader has struggled to turn the page on revelations that he and his staff repeatedly held boozy parties that flouted the COVID-19 restrictions they imposed on others. Support among his fellow Conservative lawmakers has weakened as some see a leader renowned for his ability to connect with voters increasingly as a liability rather than an asset in elections.

Johnson won the backing of 211 out of 359 Conservative lawmakers in a secret ballot, more than the simple majority needed to remain in power, but still a significant rebellion of 148 MPs.

Johnson called it a “convincing” win and said the party should now “come together.”

“What it means is that as a government we can move on and focus on stuff that I think really matters to people,” he said.

With no clear front-runner to succeed him, most political observers had predicted Johnson would defeat the challenge. But the rebellion could still be a watershed moment for him — and is a sign of deep Conservative divisions, less than three years after he led the party to its biggest election victory in decades.

Johnson’s winning margin is less than that secured by his predecessor Theresa May in a similar vote in December 2018. She was forced to resign six months later.
Since replacing May as prime minister in 2019, Johnson has led Britain out of the European Union and through a pandemic, both of which have shaken the U.K. socially and economically. The vote comes as Johnson’s government is under intense pressure to ease the pain of skyrocketing energy and food bills.

But the main blow to his leadership has been revelations that he and his staff repeatedly held boozy parties that flouted the COVID-19 restrictions they imposed on others. That caused anger in the country, and unease among many Conservatives.

Discontent that has been building for months erupted after a 10-day parliamentary break that included a long weekend of celebrations of Queen Elizabeth II’s Platinum Jubilee. For many, the four-day holiday was a chance to relax — but there was no respite for Johnson, who was booed by some onlookers as he arrived for a service in the queen’s honor at St. Paul’s Cathedral on Friday.

Conservative Party official Graham Brady announced Monday that he had received letters calling for a no-confidence vote from at least 54 Tory legislators, enough to trigger the measure under party rules. Hours later, party lawmakers lined up by the dozen in a corridor at Parliament to cast their ballots in a wood-paneled room, handing over their phones as they entered to ensure secrecy.

Johnson addressed dozens of Conservative lawmakers in a House of Commons room before the vote as he tried to shore up support, vowing: “I will lead you to victory again.”

Johnson’s allies had insisted he would stay in office if he won by even a single vote.
Education Secretary Nadhim Zahawi said Johnson had won the vote “handsomely,” and urged the party to “draw a line under this now.”

Foreign Secretary Liz Truss, one of the favorites to succeed Johnson if he is ousted, tweeted: “Pleased that colleagues have backed the Prime Minister. I support him 100%. Now’s the time to get on with the job.”

But previous prime ministers who survived no-confidence votes emerged severely weakened.

Johnson became prime minister in July 2019, capping a rollercoaster journey to the top. He had held major offices, including London mayor and U.K. foreign secretary, but also spent periods on the political sidelines after self-inflicted gaffes. He kept bouncing back, showing an uncommon ability to shrug off scandal and connect with voters that, for many Conservatives, overshadowed doubts about his ethics or judgment.

But concerns came to a head after an investigator’s report late last month that slammed a culture of rule-breaking inside the prime minister’s office in a scandal known as “partygate.”

Civil service investigator Sue Gray described alcohol-fueled bashes held by Downing Street staff members in 2020 and 2021, when pandemic restrictions prevented U.K. residents from socializing or even visiting dying relatives.
Gray said Johnson and senior officials must bear responsibility for “failures of leadership and judgment.”

Johnson also was fined 50 pounds ($63) by police for attending one party, making him the first prime minister sanctioned for breaking the law while in office.

The prime minister said he was “humbled” and took “full responsibility” — but insisted he would not resign. He urged Britons to “move on” and focus on righting the battered economy and helping Ukraine defend itself against a Russian invasion.
But a growing number of Conservatives feel that Johnson is now a liability who will doom them to defeat at the next election, which must be held by 2024.

“Today’s decision is change or lose,” said Jeremy Hunt, who ran against Johnson for the Conservative leadership in 2019 but has largely refrained from criticizing him since. “I will be voting for change.”

Lawmaker Jesse Norman, a longtime Johnson supporter, said the prime minister had “presided over a culture of casual law-breaking” and had left the government “adrift and distracted.”

Despite his victory, Johnson is likely to face more pressure. The war in Ukraine, a simmering post-Brexit feud with the EU and soaring inflation are all weighing on the government.

Polls give the left-of-center opposition Labour Party a lead nationally, and the Conservatives could lose special elections later this month for two parliamentary districts, called when incumbent Tory lawmakers were forced out by sex scandals.

Johnson tried to focus on broader issues, promising colleagues he would cut taxes — a policy popular with Tories — and noting that he spoke Monday to Ukrainian President Volodymyr Zelenskyy. He has been a vocal supporter of Ukraine’s cause, a stance shared by his possible successors.

Cabinet minister Steve Barclay, a Johnson ally, said toppling the leader now would be “indefensible.”

But Steve Baker, a strong Brexit supporter whose opposition to May helped Johnson take power, said he was voting for Johnson to go because the prime minister had broken the law.

He predicted before the vote that Johnson would likely “formally win” but said that would not settle the matter.

“What that means over the months ahead, I don’t know,” Baker said.

Source: Voice of America