Lahore, January 31, 2022 (PPI-OT):Punjab Inspector General of Police Rao Sardar Ali Khan has said that monitoring system is being activated to make the performance of 1787 IGP Complaint Center more efficient. IG Punjab said that if the citizens have any complaint against any police officer or official, they may contact 1787 IGP Complaint Center without any hesitation.

Rao Sardar Ali Khan directed that every application received by call, SMS, e-mail or post on 1787 IGP Complaint Center and Prime Minister’s Delivery Portal (PMDU) should be resolved within stipulated timeline. He also said that the application should not be closed to office until the applicant gets satisfied with legal actions taken on his complaint.

IG Punjab said that immediate action should be taken in redressal of other grievances including delay in registration of cases, change of investigation so that there would be no gap in resolving problems of citizens and timely delivery of justice.

Spokesperson Punjab Police uncovered overall performance of 1787 IGP Complaint Center and Prime Minister’s Delivery Portal in the year 2021. Last year, as per directions of IG Punjab, 1787 IGP Complaint Center has been working for redressal of citizens’ grievances. More than 98% of the complaints have been resolved. He said that from 1st January to 31st December, 1787 IGP Complaints Cell received a total of 125092 calls out of which 122841 complaints were resolved while the remaining 2251 are in final stages of process.

Spokesperson of Punjab Police said that out of total 125092 complaints, 26043 (21%) were proved false after investigation. Regarding the complaints received from the Prime Minister’s Delivery Unit (PMDU), the Punjab Police spokesperson said that 87924 complaints were received from PMDU, out of which 81309 complaints have been resolved while the remaining 8% are in the final stages of processing.

Punjab Police spokesperson further revealed that 5103 complaints have been sorted out so far this year, while the remaining complaints will be resolved soon. Punjab Police spokesperson further said that explanatory letters were being issued to the officers who were not interested in resolving the grievances of the citizens.

For more information, contact:
Punjab Police
Punjab Police Computer Bureau,
5th Floor, Central Police Office (CPO),
Punjab, Lahore
Tel: +92-42-99213019, +92-42-99213013
Fax: +92-42-99213012
Email: sapcb@punjabpolice.gov.pk
Website: www.punjabpolice.gov.pk