February 23, 2022

Zoom Introduces Category-Redefining Contact Center Solution

Zoom Contact Center sets new standards for customer service experiences through omnichannel, video-optimized interactions

SAN JOSE, Calif., Feb. 23, 2022 (GLOBE NEWSWIRE) — Today, Zoom Video Communications, Inc. (NASDAQ: ZM) announced Zoom Contact Center, an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience. Now available, Zoom Contact Center, previously Zoom Video Engagement Center, combines unified communications and contact center capabilities with the useability of the Zoom platform. Zoom Contact Center supports customer service use cases and workflows using channels like video and voice, with SMS and webchat currently in beta.

The Zoom platform is powering the future of communications beyond meetings with unified communications, the Zoom Developer Platform, Zoom Events, and now Zoom Contact Center. These innovations – and there are many more – were created with the same level of scalability and simplicity that has made Zoom the trusted platform for more than a half-million businesses worldwide.

Innovation Through Video
Zoom Contact Center will have over 100 agent, supervisor, and contact center administrator features at launch. Future investments will include additional channels, CRM and workforce management integrations, and AI/ML to optimize agent productivity. At launch, Zoom Contact Center will extend traditional capabilities typically optimized for voice to provide a unique end customer experience through channels like video.

“Zoom understands the importance of bringing together UC and multichannel contact center into the same experience,” said Blair Pleasant of BCStrategies. “Zoom is known for great video, which is important for high-touch customer scenarios and internal use cases like IT help desk, employee helpline, and revenue-generating activities. But the fact that Zoom Contact Center supports routing, additional channels, and the agent functionality organizations need, means that Zoom Contact Center could become the modern contact center solution of choice.”

Enabling Connected Work From Anywhere
Contact center agents are frequently tied to physical contact center locations, and if able to work remotely, often still need to navigate multiple communications tools. Zoom Contact Center streamlines inefficiencies by bringing communications into one central hub. In addition to helping end customers with a rich agent experience, agents can collaborate with peers, supervisors, or other employees right in Zoom Chat and channels. Unified communications and contact center together empowers agents to be more productive from any location while feeling connected to the larger organization.

“Previously, contact center infrastructure was complex to deploy, expensive to operate, and time-intensive to upgrade. Zoom Contact Center was carefully designed to meet the needs of the modern agent and end customer, both of which expect a personalized, digital, and effective contact center experience,” said Oded Gal, Chief Product Officer of Zoom. “I am pleased to announce the general availability of Zoom Contact Center, building upon the reliable Zoom platform model and bringing the experiences our customers know and love to yet another industry.”

Ensuring Ease of Deployment and Use
Zoom Contact Center is simple for administrators to configure and deploy, including a graphical drag-and-drop IVR designer. Contact center administrators can easily create menus, greetings, and prompts right in the same Zoom Admin portal. Zoom Contact Center can also integrate chat and video into an existing digital presence, like a website, helping organizations have conversations with customers in the right context and at the right time.

“Our members trust us with their most privileged information, so when they need support, it is our responsibility to provide them with the expertise First Federal Credit Union is known for,” said Chris Neal, Senior Vice President Operations of First Federal Credit Union. “With Zoom Contact Center, our contact center supervisors have the ability to organize service representatives based on skills, so when a member reaches out, we can now route their inquiries directly to experts that are equipped to handle their unique needs. A process that would previously require multiple service representatives can now be accelerated and streamlined into a single conversation. We’ve seen our overall call time and pick-up time improve significantly as we provide more efficient resolution and a better experience for our members.”

Customer choice is an essential value of the Zoom platform. In addition to Zoom Contact Center, Zoom intends to maintain its valued existing contact center partnerships.

Zoom Contact Center is now available in the U.S. and CA, with more international availability coming later this year. To learn more about Zoom Contact Center, please visit the Zoom Contact Center page and read our blog.

About Zoom
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for individuals, small businesses, and large enterprises alike. Founded in 2011, Zoom is publicly traded (NASDAQ: ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.

Press Relations
Farshad Hashmatulla
Product PR Manager
press@zoom.us

February 23, 2022

Huawei to Highlight Green Power Target Network at MWC 2022

SHENZHEN, China, Feb. 23, 2022 /PRNewswire/ — The ICT sector is not only the foundation of a digital world but a big energy consumer and carbon emitter. The adoption of green ICT technologies and practices plays an important role in the fight against climate change. At the upcoming MWC 2022, Huawei will showcase its innovative Green Power Target Network, which helps carriers deploy 5G without additional site energy OPEX, minimize CAPEX and achieve green low-carbon networks.

Behind the Lifecycle Green and Low-Carbon Network

Huawei Green Power Target Network features low carbon emissions throughout the lifecycle, from construction, operation, to O&M.

1. Low-Carbon Network Construction

Huawei proposes to simplify site construction, replace equipment rooms with cabinets and cabinets with poles. This solution reduces the civil engineering cost, carbon emission during construction and reconstruction, as well as the power consumption of air conditioners for heat dissipation.

2. Low-Carbon Operation

Huawei Green Power Target Network can reshape the power from generation, conversion, storage, to consumption, bringing low-carbon networks.

Huawei uses green and renewable energies such as solar and wind for sites and equipment rooms, reducing carbon emissions from the power source. The solution jointly developed by Huawei, China Mobile, Hangzhou, and China Mobile Group Design Institute is a textbook case. The power supply, devices, and batteries originally distributed in six cabinets are integrated into one, saving 80% of the floor area for Huawei’s Smart PV system. It is estimated that the electricity cost will be reduced by about 58% and the carbon emissions will be slashed by 8 tons after site reconstruction.

To tackle the low energy consumption efficiency of sites during power conversion, Huawei uses efficient modules and a single system to replace traditional inefficient modules and multiple power systems, boosts the voltage for power supply to reduce transmission loss, and reduces carbon emissions during power conversion.

While the industry is transforming from lead-acid batteries to lithium batteries, Huawei has evolved to a new era of the cloud-based, intelligent lithium battery. This kind of battery can provide backup power and allocate the backup power precisely through collaboration with power sources and loads, upgrading the traditional backup power unit to an intelligent energy storage system (ESS).

Energy consumption management has troubled the industry constantly. Huawei’s innovative intelligent power consumption management improves management efficiency through precise metering, energy slicing, software definition, and power consumption audit. The power consumption of each load at a site can be calculated separately, the power consumption of each route can be accurately measured by tenant, frequency band, and sector, improving energy efficiency precisely.

3. Low-Carbon O&M

Traditional site O&M is inefficient and requires labor input for preventive maintenance inspection, fault locating, spare part replacement, emergency power generation, cooling adjustment, and electricity fee checking. Based on site digitalization, and AI and IoT technologies, Huawei implements intelligent power and O&M of all links remotely. In addition, portable lithium batteries can replace gensets for emergency backup, achieving a low carbon footprint.

The Unique Huawei Green Power Target Network

As the name suggests, Huawei Green Power Target Network is to “begin working with the goals in mind”, always thinking about the big picture. On the one hand, the Target Network adopts top-level design from sites to equipment rooms, and from deployment to operation to O&M, in a unified and systematic manner. On the other hand, the Target Network connects all scenarios over the entire lifecycle, achieving efficient collaboration and laying a foundation for full-link intelligence.

Intelligence is another feature of Huawei Green Power Target Network.

Huawei iCooling@AI solution illustrates the energy efficiency optimization in data centers. One-third of the power consumed by a data center is used for non-IT facilities such as air conditioners, which devour the most power. Huawei iCooling solution efficiently and accurately collects data related to data center energy efficiency and uses the deep neural network for modeling, precisely fitting the running status of the data center to optimize the efficiency by the hour.

Climate change caused by carbon emissions is a tough challenge for the sustainable development of all mankind, and this also puts the ICT industry under pressure. However, Huawei Green Power Target Network brings us hope. Innovative technologies are the key to the “Sword of Damocles” hanging over the ICT industry. New infrastructure construction such as 5G and big data, and green and low carbon are not mutually exclusive, but are coexisting concepts.

Photo – https://mma.prnewswire.com/media/1752513/image_1.jpg
Photo – https://mma.prnewswire.com/media/1752514/image_2.jpg

February 23, 2022

Huawei’s Prefabricated Modular DC Solution Contributes to a Green, Digital Chengdu

CHENGDU, China, Feb. 23, 2022 /PRNewswire/ — Centering on building “one center and three platforms”, Chengdu Hi-Tech Zone and Huawei work together to build the Chengdu AI Computing Center, a world-leading next-generation AI computing platform, which will serve as the foundation for building a future intelligent world.

Chengdu, the capital of southwestern China’s Sichuan province, is at the forefront of digital economy growth as China’s master plan for Chengdu-Chongqing economic circle issued last October guides the city in the development of world-class industries, such as IT and electronics. Digital transformation has wiped away the dust and fog of Chengdu and brought it a brighter sky. The booming data center industry is an inseparable part of the city’s digitalization efforts.

In the past two years, Chengdu has been selected as the National Pilot Area for Artificial Intelligence Innovation and Development and the Chengdu-Chongqing Node of the National Integrated Big Data Center.

To achieve fast rollout and E2E life cycle low carbon, the Chengdu AI computing data center uses Huawei’s prefabricated modular data center solution to integrate smart and green facilities like PowerPod, SmartLi, and iCooling.etc.

The facilities are prefabricated in the factory and carried out in parallel with the construction. The “Lego-style” fast stacking simplifies the on-site job and effectively shortens the construction period. Compared with traditional construction, the modular construction period is reduced by more than 50%, and the energy consumption is reduced by 40 million kWh in 10 years, which is equivalent to reducing carbon emissions by 19,000 tons and planting 26,000 trees.

On the site of the data center, the dust caused by traditional data center construction was eliminated, and construction waste was reduced by 80%. It is the low-carbon prefabricated modular construction and the green AI industry that allows us to visibly see the snow-covered mountains in the distance and drives the city’s low-carbon, high-quality development.

In the future, the inclusive AI computing power provided by the Chengdu AI computing center will be like the ocean water carrying thousands of application ships for a wide range of industries. It brings a bright vision for a green and prosperous economy. Looking forward, people not only live a good life with modern science and technology but also use cutting-edge technologies to meet their aspiration of living in harmony with nature.

Photo – https://mma.prnewswire.com/media/1752522/image_1.jpg

February 23, 2022

Inaugural Ceremony of One Week Performance Evaluation Training Program – 2022 for Civil Judges-cum-Magistrates (Batch-III)

Lahore, February 23, 2022 (PPI-OT): The inaugural ceremony of “One Week Performance Evaluation Training Program – 2022 for Civil Judges-cum-Magistrates (Batch-III)” was held in the Punjab Judicial Academy on 21st February, 2022 at 09:00 a.m., which was chaired by Mr. Ashtar Abbas, Director Administration, and PJA. Mr. Tariq Iftikhar Ahmad, Director Training (Distance Learning), PJA, Ch. Muhammad Siddique, Director Academics / Programme, PJA and Ms. Bushra Zaman, Director Research and Publications, PJA participated the ceremony.

The proceedings were started with the recitation of the Holy Quran. Where after, Mr. Ashtar Abbas, Director Administration, Punjab Judicial Academy welcomed the participants and highlighted the salient features of training program. Thereafter, Ch. Muhammad Siddique, Director Academics / Programmes PJA briefly explained the importance of training program and gave its orientation. He also briefed the participants about the sequel of sessions and evaluation criteria.

For more information, contact:
Punjab Judicial Academy (PJA)
15 – Fane Road Lahore
Email: info@pja.gov.pk
PABX. No: 042-99214055-8
Website: https://pja.gov.pk/

February 23, 2022

Auction of commercial plots at OPF housing scheme, additional area / extension Khayaban-e-Jinnah Road Lahore

Islamabad, February 23, 2022 (PPI-OT): Golden opportunity for Overseas Pakistanis and General Public

Auction will be conducted on as and whereas basis.

Just 6Km from Motor Way M-2 and 3 Km from Shaukat Khanum Memorial Hospital.

Different sizes of Commercial Plots (60% Plots reserved for Overseas Pakistanis and 40% General Public). However, overseas Pakistanis may bid against plots reserved for non-overseas Pakistanis.

Construction to start on full payment.

Overseas Pakistani should be member of Overseas Pakistanis Foundation at the date of Advertisement.

General Public and Overseas Pakistanis or their authorized attorney are eligible to participate in the open auction.

TERMS and CONDITIONS

OPF reserve the rights to accept or reject any or all offers at any time prior to acceptance of offer without assigning any reason.

Auction committee / Allotment Committee reserve the right to exclude any plot from auction without assigning any reason.

Amount of token money will be adjusted whereas same will be returned to un-successful bidders without any mark-up.

Successful bidder will have to pay 100% of the bid value within 15 days from the date of acceptance of bid offer.

2% Rebate will be given to successful overseas Pakistani bidders who opt to pay the bid price through foreign remittance using proper banking channel.

Brochure Fee:

PKR 2,000/- (Non-Refundable)

Limited Brochures are available at OPF Head Office Islamabad.

The Sale of the Brochures will be stopped before one day from the date of auction.

Token for bid will not be issued on the day of auction.

Venue / Date of Auction

1130 hrs. at OPF Head Office, Islamabad

03rd March, 2022

Brochures can be purchased from Housing and Works Division, Estate Management Section, Overseas Pakistanis Foundation, OPF Head Office, Shahrah-e-Jamhouriat, Sector G-5/2, and Islamabad.

For more information, contact:
Overseas Pakistanis Foundation (OPF)
Shahrah-e-Jamhouriat, Sector G-5/2,
Post Box No. 1470, Islamabad, Pakistan
UAN: +92-51-111-040-040
Tel: +92-51-9203267, 9048320
Fax: +92-51-9224335, 9211613
E-mail: info@opf.org.pk
Website: www.opf.org.pk

February 23, 2022

Fake robbery calls drop scene, police starts action against complainants

Islamabad, February 23, 2022 (PPI-OT): Drop scene of robbery fake calls case took place on Tuesday after police started legal actions against the complainants. Two hoax calls were made with Islamabad Safe City Helpline number for robbery incidents in the precincts of Secretariat and Aabpara Police Stations. During the first call a citizen informed the police that four accused had deprived him of $200,000 at gun point near Bari Imam, an area of Secretariat Police Station.

During the second incident another citizen told the police that two-armed motorcycle riders had snatched Rs5 million after making him injured for putting up resistance at sector G-7, an area falling in the jurisdiction of Aabpara Police Station. The IGP Islamabad took immediate notice on both the incidents and sought report from SP City over the matter. The SSP Operations and other senior officers rushed to the spot to collect evidences. After a thorough investigation, and going through the CCTV footages the call of the citizen was found fake, on which legal action was initiated.

Similarly, the police teams also visited the crime scene of second call and later were informed by the callers’ accomplice that his friend was involved in monetary disputes so he created a false plot of robbery after dialling hoax call at police helpline after making himself injured. The Capital Police Chief has appealed the citizens to refrain from making hoax calls as it not only waste time of police but can put someone’s life at risk.

For more information, contact:
Islamabad Police
Data centre H-11, Admin Block,
Police Head Quarter, Islamabad, Pakistan
Tel: +92-51-9258371 Ext (160)
Fax: +92-51-4443180
Email: webmaster@islamabadpolice.gov.pk
Website: https://islamabadpolice.gov.pk

February 23, 2022

IG Punjab Rao Sardar Ali Khan’s visit to Multan, presided over an important meeting at RPO office, addressed Darbar at Police Lines

Lahore, February 23, 2022 (PPI-OT): Inspector General of Punjab Police Rao Sardar Ali Khan has said that protection of life and property of citizens, eradication of criminal elements and easy provision of services to citizens is the top priority of Punjab Police. In this regard, supervisory officers should improve crime control and service delivery accordingly.

IG Punjab said that steps should be taken on priority basis to provide relief to the poor and senior citizens and to prevent crimes against women. Rao Sardar Ali Khan said that delay in registration of FIR is not tolerated, free registration of crime should be ensured in all cases.

IG Punjab said that concrete steps should be taken to prevent organized crime. He added that operations as well as investigation wing should also be paid special attention. IG Punjab said that special campaign should be launched on kite flying and aerial firing in collaboration with district administration, civil society and parents and strict legal action against violators should not be delayed.

IG Punjab said that a special campaign should be launched against drugs in collaboration with educational institutions and no negligence would be tolerated in arresting the court absconders and proclaimed offenders. IG Punjab said that zero tolerance policy should be adopted on prevention of gender based crimes against women and children and the accused of such crimes should be punished severely. Rao Sardar Ali Khan said that officers should hold open court regularly under open door policy.

IG Punjab directed that the citizens should be treated with good manners, considering the job as a sacred obligation. He said that there was no compromise on corruption and corrupt elements had no place in the police force. IG Punjab said that the welfare of police personnel and families of martyrs is one of my top priorities therefore loans of up to Rs.1.5 million are being provided to low income police employees who don’t have personal homes with collaboration of Akhwuat Foundation. Rao Sardar Ali Khan said that system of reward and punishment is being adopted, those who do good deeds will be praised and wrong doers will be punished.

IG Punjab directed that the personnel should play a positive role in improving the environment of the police stations and the problems of the citizens visiting the police stations should be resolved with full attention and dedication. He issued this directive while presiding over a high-level meeting at RPO Office Multan today and addressing the Police Darbar at Police Lines Multan.

IG Police Punjab was greeted by a well-armed contingent of police on his arrival at the RPO office. Additional IG Capt. (retd) Zafar Iqbal Awan and RPO Javed Akbar Riaz received IG Punjab. An important meeting of South Punjab officers was held under the chairmanship of Punjab Rao Sardar Ali Khan and Additional IG South Punjab Captain (retd) Zafar Iqbal Awan.

During the meeting, the law and order situation in South Punjab was reviewed while RPO Javed Akbar Riaz gave a briefing. IG Punjab praises Multan police for timely recovery of children in kidnapping for ransom. Additional IG South Punjab Captain (Retd) Zafar Iqbal Awan said that IT based policing is being promoted in the districts of South Punjab to curb street crime and night patrolling has been increased in all the districts.

IG Punjab was briefed on the progress in the investigation of the tragic incident that took place in Khanewal. AIG Discipline Imran Shaukat gave a detailed briefing on South Punjab Police Office. The meeting was also attended by CPO Multan Khurram Shehzad Haider, DPOs of Vehari, Lodhran and Khanewal, SPU, CTD, Special Branch and Training School officers.

After the meeting, IG Punjab Rao Sardar Ali visited Police Lines Multan and offered Fateha at the memorial police martyrs. The Inspector General of Police met the families of the police martyrs and after listening to the problems of the families of the martyrs, gave orders for solution on the spot.

Inspector General of Police Punjab Rao Sardar Ali Khan addressed the police Darbar in which officers and officials of three ranges of south Punjab were present. IG Punjab while addressing the police personnel said citizens should be dealt with good manners and police personnel should consider their jobs as a sacred obligation. IG Punjab listened to the problems of officials and issued directions on the spot for redressal.

Additional IG south Punjab captain retired Zafar Iqbal Awan was also present with IG Punjab whereas RPO Javed Akbar Riaz and CPO Multan Khurram Shehzad Haider and DPOs of Khanewal, Lodhran and Vehari were present at this occasion.

For more information, contact:
Punjab Police
Punjab Police Computer Bureau,
5th Floor, Central Police Office (CPO),
Punjab, Lahore
Tel: +92-42-99213019, +92-42-99213013
Fax: +92-42-99213012
Email: sapcb@punjabpolice.gov.pk
Website: www.punjabpolice.gov.pk

February 23, 2022

IG Punjab Rao Sardar Ali Khan and additional IG south Punjab captain Zafar Iqbal Awan visited various police offices at Multan, laid the foundation stone of CPO complex building

Lahore, February 23, 2022 (PPI-OT): Inspector General of Police Punjab Rao Sardar Ali Khan has said that best services should be provided to common citizens in all offices including police stations. He said that to provide relief and immediate assistance to the citizen is our first priority. He directed that all the ongoing projects should be completed within the stipulated timeline.

He expressed these views while talking to officers on visit to various police projects in Multan, today. According to details, IG Punjab Rao Sardar Ali Khan along with Additional IG South Punjab Captain R Zafar Iqbal Awan visited various police offices and laid the foundation stone of CPO Complex building in Police Line Multan.

The construction of the project will cost Rs 409 million. IG Punjab also inaugurated the newly constructed building of Seattle Marie Police Station at a cost of Rs. 112 million. IG Punjab and Additional IG South Punjab visited the police station building and reviewed the available facilities. IG Punjab also visited the site of new office of Central Police Office South Punjab and the office of Additional IG South Punjab. RPO Multan Javed Akbar Riaz and CPO Multan Khurram Shehzad were also present on the occasion.